Sheraton · Premium
Tay Ho (West Lake)
Guest score
Sheraton hotel on the shores of Hanoi's West Lake (Ho Tay), a lakeside retreat with a 17th-floor Club Lounge, garden and outdoor pool, about 10 minutes from the Old Quarter.
Last updated August 6, 2026
The Sheraton Hanoi Hotel is a long-established lakeside property on the shores of Ho Tay (West Lake) in the leafy Tay Ho district, roughly a ten-minute drive from the Old Quarter and Hoan Kiem Lake. Its 299 rooms and suites climb high enough that most enjoy sweeping views over the lake and the Red River, and the top-floor Club Lounge on level 17 is the feature independent reviewers return to most: writers consistently single out the warm, name-remembering staff, the lake outlook, and generous happy-hour spreads that include Vietnamese pho and hot dishes. Breakfast, whether taken in the Oven D'Or restaurant or the lounge, draws steady praise for its variety and freshness, and the outdoor pool, spa, garden and 24-hour fitness centre round out a resort-like feel unusual for a city hotel. Service is the clearest strength across blogs and points-site trip reports, with elite members reporting suite upgrades and attentive recognition. The honest watch-outs are consistent too: the building shows its age (a partial room renovation runs into 2026), and the West Lake setting means the Old Quarter's sights and dining are a taxi ride rather than a walk away, which several guests found isolating and occasionally hard for ride-hailing. Value is strong on points but can feel steep at cash rates. Overall it suits travellers who prize tranquil lake views, strong lounge benefits and reliable Sheraton service over a walkable downtown base.
| Address | K5 Nghi Tam, 11 Xuan Dieu Road, Tay Ho District, Hanoi 10000, Vietnam |
|---|---|
| Brand Sub Brand | Sheraton |
| Neighborhood | Tay Ho (West Lake) |
| Distance From Airport Km | 22 |
| Elite Benefits | Room upgrades for Platinum Elite and above, subject to availability, Complimentary breakfast or bonus points for Platinum Elite and above, per Marriott Bonvoy program terms, Guaranteed room availability with 24-hour notice for Titanium and Ambassador Elite |
| Landmark Distances | [object Object], [object Object], [object Object] |
The research view
Themes that came up again and again across independent reviews — not a single opinion, but the patterns that repeat.
Consistently praised
Worth knowing before you book
Verified elsewhere
Independent coverage from real reviewers and travel channels, published in the last year or two -- not written or commissioned by us. Each links back to the original.
Written reviews
Oyster.com
Oyster's investigative review of the West Lake Sheraton, weighing its scenic lakeside setting and facilities against a location well removed from central Hanoi.
Miles Points Travel · Feb 2018
A points-focused stay report praising the Club Lounge and the excellent Oven D'Or breakfast buffet, while noting the property's distance from the Old Quarter.
enSquaredAired · Nancy · Nov 2018
First-person review highlighting a spacious executive suite, exceptional service and lounge pho, balanced against the remote location and somewhat dated feel.
Prior2Boarding (The Reward Boss) · The Reward Boss · Jan 2015
Detailed trip report calling the hotel great value on Starwood points with strong breakfast, but flagging the remote location and a poor laundry-pressing experience.
Video reviews
Behind this page
This page pulls from the hotel’s own information alongside independent guest reviews. These are the primary sources we checked — last refreshed Aug 6, 2026.
Find out more about Sheraton Hanoi Hotel
It sits on the shore of West Lake (Ho Tay) at K5 Nghi Tam, 11 Xuan Dieu Road, in Hanoi's Tay Ho district. The lakeside setting is tranquil and green, roughly a ten-minute drive from the Old Quarter and Hoan Kiem Lake, and about 22 km from Noi Bai International Airport.
The Sheraton Club Lounge on the 17th floor is the property's highlight in independent reviews. It offers sit-down check-in, all-day refreshments, a lake view, and an evening happy hour with drinks and canapes including Vietnamese pho. Guests repeatedly praise the attentive, name-remembering lounge staff.
It depends on your priorities. The West Lake location is peaceful and scenic but sits away from the Old Quarter, so most sights and restaurants require a short taxi ride rather than a walk. Travellers wanting a downtown, walkable base may prefer a hotel nearer Hoan Kiem Lake.
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