Mercure · Select-serviceM
Mercure Surabaya Grand Mirama
Surabaya · Jalan Raya Darmo
A 257-room hotel including 19 suites with exclusive butler service, less than a 10-minute walk from Tunjungan Plaza and Gubeng Train Station.
Mövenpick · Premium
Mövenpick Surabaya City
Wonocolo, near Jalan Ahmad Yani
84
Guest sentiment
A 243-room, 5-star Mövenpick on Jalan Ahmad Yani, rebranded from Grand Mercure Surabaya City, with an infinity pool and a 4.9/5 ALL Rating from 2,585 reviews.
Last updated August 12, 2026
Mövenpick Surabaya City is a 243-room, 5-star hotel on Jalan Ahmad Yani in Wonocolo, recently rebranded from Grand Mercure Surabaya City to bring Mövenpick's Swiss-inspired hospitality to the city. Rooms range from 33 sqm Superior rooms up to a 182 sqm Presidential Suite, all with 55-inch LED TVs, and the property adds an elevated outdoor infinity pool, fitness centre, spa, and Patita all-day dining restaurant. Guests consistently praise the attentive, welcoming staff and the strong breakfast buffet, with recurring smaller complaints about worn towels, inconsistent in-room WiFi, and noise carrying in from the hallway or nearby rail line.
How guests rate it
- Location82
- Service90
- Rooms82
- Food & breakfast88
- Value80
| Address | Jl Ahmad Yani No 71, Margorejo, Wonocolo, 60238 Surabaya, Indonesia |
|---|---|
| Brand Sub Brand | Mövenpick |
| Neighborhood | Wonocolo, near Jalan Ahmad Yani |
| Star Rating | 5 |
| Rooms | 243 |
What ALL – Accor Live Limitless status gets you here
- Complimentary breakfast or lounge access for ALL Diamond members at participating hotels, per ALL - Accor Live Limitless program terms
- Room upgrades for Platinum and Diamond members, subject to availability
- Late check-out until 4pm for Diamond members, subject to availability
Pros
- 4.9/5 ALL Rating from 2,585 reviews
- 243 rooms and suites from 33 sqm Superior rooms to a 182 sqm Presidential Suite
- Elevated outdoor infinity pool, fitness centre and spa
- Staff service and welcome consistently praised, down to greetings from senior management
- Strong breakfast buffet with an executive chef attentive to guests
Cons
- A subset of reviews note towels showing wear and no longer looking crisp/white
- In-room WiFi and hallway/rail noise come up as recurring smaller complaints
The research view
What the research keeps finding
Themes that came up again and again across independent reviews — not a single opinion, but the patterns that repeat.
Consistently praised
- The property rebranded from Grand Mercure Surabaya City to Mövenpick Surabaya City, and several reviews still reference the transition
- Service quality -- from front-desk greetings to the executive chef's attention to guests -- is the most consistently cited strength
- Located on the busy Jalan Ahmad Yani corridor near business districts, hospitals, universities and shopping
Worth knowing before you book
- Some guests mention hallway noise and passing trains audible from certain rooms
- In-room WiFi reliability comes up as an inconsistent point across reviews
Verified elsewhere
Reviews & videos from around the web
Independent coverage from real reviewers and travel channels, published in the last year or two -- not written or commissioned by us. Each links back to the original.
Video reviews
Behind this page
How we researched this
This page pulls from the hotel’s own information alongside independent guest reviews. These are the primary sources we checked — last refreshed Aug 12, 2026.
ahmad yani wonocolo infinity pool
Find out more about Mövenpick Surabaya City
Frequently asked questions
Was Mövenpick Surabaya City previously a different hotel?
Yes -- the property was previously operated as Grand Mercure Surabaya City and has since rebranded to Mövenpick Surabaya City under Accor. Guests and review platforms still occasionally reference the older name, but the physical hotel and its 243 rooms are unchanged.
What is near Mövenpick Surabaya City?
The hotel sits on Jalan Ahmad Yani close to Surabaya's business districts, hospitals, universities and shopping malls, about 20 minutes by car from Juanda International Airport, roughly 30 minutes from Surabaya Zoo, and an easy walk from Margorejo railway station.
Related hotels
Mövenpick · PremiumM
Mövenpick Hotel Jakarta City Centre
Jakarta · Kebon Kelapa, Central Jakarta
A 5-star Mövenpick with 256 rooms and suites 400m from Istiqlal Mosque and Jakarta Cathedral, 800m from Monas, holding a 4.6/5 ALL Rating (1,792 reviews).