Mercure · Select-service
Mercure Surabaya Grand Mirama
Jalan Raya Darmo
Guest sentiment
A 257-room hotel including 19 suites with exclusive butler service, less than a 10-minute walk from Tunjungan Plaza and Gubeng Train Station.
Last updated August 8, 2026
Mercure Surabaya Grand Mirama sits centrally in Surabaya, less than a 10-minute walk from both Tunjungan Plaza and Gubeng Train Station. The 257-room hotel includes 19 suites with exclusive butler service, alongside two restaurants, a coffee lounge, pool bar, 14 meeting rooms, a ballroom, a swimming pool, gym, bicycle rental, and a spa. Guests consistently praise the diverse breakfast, excellent service, cleanliness, and spacious rooms, with the central location near shopping and dining a recurring highlight.
How guests rate it
- Location90
- Service84
- Rooms80
- Food & breakfast84
- Value78
| Address | Jalan Raya Darmo, Surabaya, East Java, Indonesia |
|---|---|
| Brand Sub Brand | Mercure |
| Neighborhood | Jalan Raya Darmo |
What ALL – Accor Live Limitless status gets you here
- Complimentary breakfast or lounge access for ALL Diamond members at participating hotels, per ALL - Accor Live Limitless program terms
- Room upgrades for Platinum and Diamond members, subject to availability
- Late check-out until 4pm for Diamond members, subject to availability
Pros
- Less than a 10-minute walk from Tunjungan Plaza and Gubeng Train Station
- 257 rooms including 19 suites with exclusive butler service
- Two restaurants, a coffee lounge, and a pool bar
- 14 meeting rooms and a ballroom suit business travelers and events
- Diverse breakfast and cleanliness draw consistent praise
Cons
- As a large hotel with extensive meeting facilities, the atmosphere leans more business-oriented than boutique
- Some reviews note the property doesn't always match the consistency of other Mercure locations
The research view
What the research keeps finding
Themes that came up again and again across independent reviews — not a single opinion, but the patterns that repeat.
Consistently praised
- The central Jalan Raya Darmo location near Tunjungan Plaza draws consistent praise
- The 19 butler-serviced suites are called a distinctive upscale touch for the Mercure brand
- Breakfast variety and overall service quality are repeatedly highlighted
Worth knowing before you book
- A subset of reviews note inconsistency relative to other Mercure properties
Verified elsewhere
Reviews & videos from around the web
Independent coverage from real reviewers and travel channels, published in the last year or two -- not written or commissioned by us. Each links back to the original.
Video reviews
Behind this page
How we researched this
This page pulls from the hotel’s own information alongside independent guest reviews. These are the primary sources we checked — last refreshed Aug 8, 2026.
Find out more about Mercure Surabaya Grand Mirama
Frequently asked questions
Is Mercure Surabaya Grand Mirama close to Tunjungan Plaza?
Yes -- it's less than a 10-minute walk from both Tunjungan Plaza and Gubeng Train Station, putting the hotel within easy reach of Surabaya's shopping and transit.
Does Mercure Surabaya Grand Mirama have suites with butler service?
Yes -- 19 of the hotel's 257 rooms are suites with exclusive butler service, an upscale touch alongside the property's 14 meeting rooms and ballroom for business events.