Marriott Hotels · Premium
Batu Ampar / Harbour Bay
Guest score
Batam's first five-star Marriott, a waterfront hotel above the Harbour Bay ferry terminal to Singapore, with sea-view rooms, an infinity pool and rooftop bar.
Last updated August 6, 2026
The Batam Marriott Hotel Harbour Bay is the island's first five-star Marriott, a 216-room waterfront property built directly above the Harbour Bay ferry terminal, giving guests near-seamless arrival from Singapore straight into the lobby. Independent reviewers consistently rank it the best hotel in Batam, praising warm, English-fluent service, spacious and spotless rooms, and higher-floor club rooms with genuine ocean and skyline views. Facilities that draw repeat praise include the outdoor infinity pool with harbour outlook, a well-equipped 24-hour gym, and the Altitude rooftop bar for sunset drinks. Dining spans the all-day Goji Kitchen & Bar and the Cantonese Jiang He, with several writers singling out the M Club lounge on level 11 as the property's highlight for breakfast and evening cocktails. Value is a recurring theme: reviewers frame it as noticeably cheaper than comparable Singapore hotels while feeling more polished than most Batam options. Honest watch-outs recur too. Some guests note a swampy or low-tide smell drifting up to the pool area, occasionally cold breakfast items, and confusion or extra charges around M Club access for suite and family guests. A few mention thin pre-arrival communication and isolated cleanliness complaints. On TripAdvisor it holds roughly a 4.0 rating and ranks near the top of Batu Ampar hotels.
| Address | Harbour Bay Downtown, Jalan Duyung, Sungai Jodoh, Batu Ampar, Batam 29453, Riau Islands, Indonesia |
|---|---|
| Brand Sub Brand | Marriott Hotels |
| Neighborhood | Batu Ampar / Harbour Bay |
| Distance From Airport Km | 22 |
| Elite Benefits | Room upgrades for Platinum Elite and above, subject to availability, Complimentary breakfast or bonus points for Platinum Elite and above, per Marriott Bonvoy program terms, Guaranteed room availability with 24-hour notice for Titanium and Ambassador Elite |
| Landmark Distances | [object Object], [object Object], [object Object] |
The research view
Themes that came up again and again across independent reviews — not a single opinion, but the patterns that repeat.
Consistently praised
Worth knowing before you book
Verified elsewhere
Independent coverage from real reviewers and travel channels, published in the last year or two -- not written or commissioned by us. Each links back to the original.
Written reviews
SG Food & Lifestyle · Jan 2025
Overview of the 216-room five-star hotel above the ferry terminal, praising well-appointed rooms, three dining venues, the pool and gym, and strong value versus Singapore hotels.
Elizbear Travel · elizbeartravel · Aug 2023
A weekend stay praising ferry-terminal access, spacious rooms and 5-star service, but flagging a swampy pool-area smell at low tide, a hard sofa bed and some cold breakfast items.
Savour BlackBookAsia · Gabriel Tan · Apr 2023
Names it Best New Hotel, highlighting spacious suites with skyline-view tubs, exemplary service, the infinity pool and jacuzzi, and standout Cantonese dining and M Club lounge.
Satu Kosong Travels · Satu Kosong · Jul 2023
Calls it the best hotel in Batam for its level-11 M Club and ocean-view suites, but recounts frustrating pre-arrival contact and confusion over club-lounge access charges at check-in.
Video reviews
Behind this page
This page pulls from the hotel’s own information alongside independent guest reviews. These are the primary sources we checked — last refreshed Aug 6, 2026.
Find out more about Batam Marriott Hotel Harbour Bay
Take a ferry from Singapore's HarbourFront or Tanah Merah terminal to Batam's Harbour Bay terminal. The hotel sits directly above the terminal, with basement-level access from customs into the lobby, so it is only a short covered walk with luggage after clearing immigration.
Yes. Many rooms and suites offer bay, sea or skyline views, with the best outlooks on higher club floors. The hotel has an outdoor infinity pool overlooking the harbour, plus a children's pool, a 24-hour fitness centre and the Altitude rooftop bar for sunset drinks.
Hang Nadim International Airport (BTH) is roughly 22 km away, about a 30 to 40 minute drive depending on traffic. Most international guests arrive by ferry from Singapore rather than by air, since the hotel connects directly to the Harbour Bay ferry terminal.
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