Four Points by Sheraton · Select-service
Tegalsari / Tunjungan (central Surabaya business district)
Guest score
Select-service Four Points by Sheraton in central Surabaya's Tunjungan business district, connected directly to Tunjungan Plaza, East Java's largest shopping and entertainment mall.
Last updated August 6, 2026
Four Points by Sheraton Surabaya, Tunjungan Plaza is a select-service Marriott Bonvoy hotel in the heart of Surabaya's Tunjungan business district, physically connected to Tunjungan Plaza, East Java's largest shopping and entertainment complex. The property offers roughly 293 rooms and suites with the brand's signature Four Comfort Bed, floor-to-ceiling windows, free Wi-Fi and 24-hour room service, plus an outdoor pool, a 24-hour fitness centre, nine meeting rooms and a ballroom aimed at business and MICE travelers. Guests and video reviewers consistently praise the unbeatable location and direct mall access, the friendly and attentive service, clean and comfortable rooms, and a generous breakfast spread mixing Western and Indonesian dishes at the Lime restaurant. Marriott Bonvoy members frequently note that elite status is recognized and benefits honored. As a Four Points property it is comfortable rather than luxurious, and there is no dedicated executive lounge, so elite recognition centers on breakfast and room perks rather than a club experience. Recurring watch-outs from reviews include variable soundproofing and occasional Wi-Fi inconsistency, plus the usual congestion and parking pressure of a busy mall-integrated city hotel. Note this is the central Tunjungan Plaza property and is distinct from the newer Four Points by Sheraton Surabaya at Pakuwon Indah in the western suburbs. Overall it rates strongly on TripAdvisor and OTA aggregates and is a dependable, well-located choice for shopping-focused leisure stays and downtown business trips.
| Address | Jl. Embong Malang 25-31, Tunjungan Plaza, Tegalsari, Surabaya, East Java 60261, Indonesia |
|---|---|
| Brand Sub Brand | Four Points by Sheraton |
| Neighborhood | Tegalsari / Tunjungan (central Surabaya business district) |
| Distance From Airport Km | 18 |
| Elite Benefits | Room upgrades for Platinum Elite and above, subject to availability (select-service upgrade pool), Bonus points in lieu of breakfast for Platinum Elite and above at hotels without full breakfast service, Enhanced Wi-Fi and a welcome amenity for all Elite tiers |
| Landmark Distances | [object Object], [object Object], [object Object] |
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This page pulls from the hotel’s own information alongside independent guest reviews. These are the primary sources we checked — last refreshed Aug 6, 2026.
Find out more about Four Points by Sheraton Surabaya, Tunjungan Plaza
Yes. The hotel occupies part of the Tunjungan Plaza complex and has direct indoor access to the mall, East Java's largest shopping and entertainment destination. Guests can reach hundreds of shops, restaurants, a cinema and supermarkets without stepping outside, which is the property's single biggest draw.
Juanda International Airport (SUB) sits roughly 18 kilometers southeast of the hotel in central Surabaya. Depending on traffic the drive typically takes about 30 to 45 minutes. The hotel can arrange airport transfers, and taxis or ride-hailing apps are widely available throughout the city.
No. As a Four Points by Sheraton it does not operate a dedicated executive or club lounge. Marriott Bonvoy elite members are generally recognized through complimentary breakfast, room upgrades where available and points bonuses rather than a lounge, and reviewers note status is honored consistently.
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Surabaya · Tegalsari / central Surabaya (Tunjungan Plaza area)
Sheraton hotel in central Surabaya connected directly to Tunjungan Plaza mall, with 348 rooms, a 25th-floor club lounge and business/MICE-focused facilities in the heart of the city.
